How to start streaming in my Mobile?
Find a desired content based on category from http://www.airteltube.com to stream.
How a customer can create his/her profile?
A customer has to log in to the portal and create his profile.
If I pay for a content how long or how many times can I watch?
You can watch that content as many times as you want within that day.
Is there any data charge for browsing the portal and watch content?
Yes, there will be data charges as per your subscribed data plan for browsing and streaming in Airtel Tube.
What kind of mobile will be compatible for Airtel Tube?
Subscriber will be able to use the service with smartphones.
What will happen if any non-member clicks to watch content from http://www.airteltube.com ?
When an unregistered Subscriber will click the content they will get a subscription request in a popup menu, then s/he will get a notification which will show the details of the content price if s/he confirms then the Subscriber can watch the content on demand basis.
Where can I find the content which I have already watched?
You can go to "history" section to see the list of videos that has already been watched from your account.
If a Subscriber double clicks or sends double SMS for subscription then will the Subscriber be charged twice?
Users will be charged only once for subscription. If any existing Subscriber sends subscription request more than once, then they will receive a free notification that they are already subscribed for the service.
What will happen if I change my Phone?
If you change your handset and continue having the old SIM card, then you will remain a subscriber to the service. And you can just use the service as you were earlier.
What happens when I change my SIM card?
If you change your SIM card then you will have to subscribe to the service once again with your new SIM.
I cannot watch any of the content!
You may have a poor network or the video does not support your default player. Try changing browser and switch your mobile to 3G mode.
I could watch Movie or videos till yesterday, but can’t play today.
Possible reason for not playing the contents as follows: a) You do not have sufficient balance so the subscription has not been renewed b) Please check your data plan c) If you are using dual SIM handset please check and choose your subscribed SIM for the service.
Can I Download from Airtel Tube portal?
No there is no download option in Airtel Tube portal.
Who is the partner for this service? What is their helpline number? When can we call there?
Miaki Media Ltd. is the service partner for this service with Airtel. The helpline number of the partner is 01843900056 and it is available from 9 am to 6 pm (except Friday). The charge to call this number will be as per customer's package.
How can I send my query or compliant in written format?
You can write us at email@example.com for any query or compliant in written format